Privacy Policy

Crosstech Co., Ltd. Privacy Policy

In recognition of its duty to contribute to an information-driven society, OKI Crosstech Co., Ltd. (hereinafter, "Company") delivers optimal solutions for customers' digital transformation together with safe and secure maintenance and operation services for ICT systems via products and services related to information and communication systems. Based on this, the Company implements the following measures to protect personal information it handles.

  1. The Company will provide information about the purpose and scope of use of any personal information received by the Company in response to a customer inquiry. It will put in place measures to ensure that the purpose and scope of use of this information are not exceeded.
  2. The Company will not disclose stored personal information to a Third Party unless otherwise agreed beforehand, or if it is required by law.
  3. The Company shall implement security measures and remedies to prevent stored personal information from being leaked, lost or compromised.
  4. The Company shall strictly abide by all applicable laws, regulations, guidelines and standards set by the government regarding the storage of personal information.
  5. The Company shall promote the proper handling of personal information, in addition to establishing a personal information manager for each department that handles personal information. Moreover, it will provide training and education to anyone engaged in activities related to the handling of personal information.
  6. The Company will ensure that it responds within a reasonable period of time to any complaints or inquiries or requests for verification, revision or deletion of personal information that it receives from its customer.
  7. The Company will continually work to improve its management system to protect personal information.

OKI Crosstech Co., Ltd.
Representative Director and President, Toshinao Takeuchi

Inquiries about our policies:

Our customer services desk is happy to respond to any views on the above contents or questions regarding the protection of personal information.

Regarding the Personal Information Manager

Personal Information Manager
Contact: Same as for inquiries on the protection of personal information

Purpose of the use of personal information

The Company announces that personal information is used follows, in accordance with the Personal Information Protection Act, Articles 18 and 27 in Japan.

  1. Personal information related to customers
    • To provide maintenance support
    • To perform outsourced (contracted) equipment construction and maintenance work
    • To provide ASP (Application Service Provider) service
    • To provide information to the customer
    • To fulfill a contract
    • To deliver services
    • To introduce new services at seminars and exhibitions, etc.
    • To provide information related to the Company's activities
    • To respond to various inquiries
  2. Personal Information in relation to suppliers.
    • To contact and negotiate with suppliers
    • To fulfill a contract
    • To pay invoices and charges
  3. Personal information regarding those who wish to join the Company.
    • To contact or provide employment/recruitment information to those who have an interest in working at the Company or who have applied for a job at the Company
    • To select employees for recruitment
  4. Personal information obtained by methods other than from written documents.
    • To review calls and improve the quality of correspondence (voice recordings of call center operations)
    • To manage entry/exit using various authentications (including video recordings)
    • To prevent crimes (video recordings, etc.)
  5. Personal information related to inquiries.
    • To respond to inquiries and provide information
  6. Personal information entrusted by clients.
    • To fulfill contractual arrangements with clients

Furthermore, if there is separate notification of the purpose of use, this purpose of use shall apply.

Items 1 - 5 above are disclosed personal information. Item 6 is undisclosed personal information.

Moreover, the personal information collected by the Company includes information provided directly to the Company by the customer, information pertaining to the use of services and information obtained from a Third Party.

Provision of Personal Information to a Third Party

The Company will not provide personal information to a Third Party except in the following cases.

  • If the individual has given consent
  • If a law requires disclosure
  • For the protection of life or property, where it is difficult to obtain consent from the individual

Concerning Personal Information of Customers under 16

A guardian's consent is required for any personal information provided to the Company by customers under 16 years old.

Regarding procedures in response to "Disclosure requests"

The Company will respond within a reasonable period of time, within the scope required for the achievement of the purpose of use of the information, if there is an inquiry or request for correction, addition or deletion of details regarding personal information from a customer or his/her proxy.
Please make any requests regarding the handling of customers' personal information via the contact point indicated at the time of registration.
Furthermore, if you are unclear about who to contact, please make your inquiry via the customer services desk for the protection of personal information. We will respond to inquiries after checking the details concerned.

Complaints related to Personal Information and Customer Services

Please contact the customer services desk for the protection of personal information, if you have any complaints or concerns regarding personal information.

1-8-11 Harumi Harumi Island Triton Square Office Tower Y26 Chuo-ku, Tokyo, 104-6126, Japan
Tel: +81-3-6381-2400
OKI Crosstech Co., Ltd. Customer services desk for the protection of personal information

In addition, if you are outside Japan and wish to raise a complaint, you can file a complaint with the Data Protection Supervisory Authority in your country.

About the OKI Crosstech Website

The Company will strictly adhere to the personal information policy outlined above in the handling of any personal information provided via an OKI Crosstech Website inquiry form or an email.

Use of Cookies

A cookie is a small piece of data sent by a web server to a customer's browser that is stored as a file on the customer's hard disk. The computer being used can be identified by the use of a cookie, but the user cannot be identified.

The Company may use cookies on the OKI website to provide better services customized for each customer's use. The customer can deactivate cookies by going to his/her browser settings. Certain services may become unavailable in that case.

Privacy Mark

In Japan, OKI Crosstech has been awarded Privacy Mark accreditation by JIPDEC.

The Privacy Mark recognizes operators that meet the Japanese industrial standard requirements for the secure handling of personal information based on the "Personal information protection management system - Requirements (JIS Q 15001).