OKI Crosstech provides services that meet the needs of medical equipment manufacturers and system vendors.
A staff of 3,200 including 280 technicians specialized in medical equipment repair are stationed at 200 service centers nationwide to provide safe and secure services. OKI Crosstech is licensed for medical equipment repairs in all of Japan’s prefectures.
We are aiming to develop a market in Japan, but providing maintenance is an issue. Japan requires a license to repair medical equipment.
Is there a company that accepts outsourcing?
We can provide maintenance in metropolitan areas, but lack resources to cover the entire nation. We are looking for a company with a network of service centers throughout Japan and capable of providing 24/7 support.
Is there a company that not only performs on-site repairs, but provides total technical service from send-back repairs to cleaning and inspection?
OKI Crosstech is licensed for medical equipment repair and ready to provide your business with uniform level of service throughout Japan.
On behalf of medical equipment manufacturers, we provide total support from accepting failure calls to on-site maintenance, help desk, send-back repair, and equipment monitoring/inspection. Our logistics management is also complete. Let OKI Crosstech take care of all your support needs.
OKI Crosstech will meet the needs of medical equipment manufacturers who want to expand into Japan from overseas and set up call centers. When a call is received from a medical institution, OKI Crosstech will handle the call according to the flow specified by the customer.
OKI Crosstech will provide telephone support to solve problems on behalf of medical equipment manufacturers and system vendors. OKI Crosstech will provide help desk service that reliably follows response protocols and manuals.
Through an alliance with Yasuda Logistics Corporation (hereinafter referred to as Yasuda Logistics), OKI Crosstech provides a one-stop solution that includes pre-shipment inspection, regulatory label attachment, routine inspection / repair, call center operation, remote monitoring, failure prediction maintenance, cleaning/repair/disposal of repossessed defective equipment, and other operations required for medical equipment service.
Maintenance, cleaning, return inspection, etc. of medical equipment
In Japan, depending on the item to be repaired and the method of repair, it is necessary to obtain a license according to category for each business establishment. OKI Crosstech is licensed for medical equipment repairs in all of Japan’s prefectures.
There are nine repair categories.
|1||Diagnostic imaging systems||X-ray equipment, CT, MRI, workstation|
|2||Bio-phenomena measuring/monitoring systems||Echo, EKG, EEG, sphygmomanometer, hearing aid, defibrillator|
|3||Therapeutic/facility equipment||Sterilizer, respirator, infusion pump, anesthesia machine, incubator|
|4||Artificial organs||Pacemaker, dialysis machine, artificial organs|
|5||Optical equipment||Ophthalmic equipment, endoscopes, laser equipment|
|6||Physical therapy equipment||Rehabilitation equipment, low frequency treatment device, thermotherapy/hydrotherapy devices|
|7||Dental equipment||Dental equipment (including X-ray equipment)|
|8||Specimen testing equipment||Various analyzers for blood, urine, etc.|
|9||Steel products / home medical equipment||Medical knife/scissors/saw, home therapy equipment, massager|