Service
Medical Equipment Maintenance Support Service
Service Overview
OKI Crosstech provides services that meet the needs of medical equipment manufacturers and system vendors.
A staff of 3,200 including 280 technicians specialized in medical equipment repair are stationed at 180 service centers nationwide to provide safe and secure services. OKI Crosstech is licensed for medical equipment repairs in all of Japan’s prefectures.
Customer Request
We want to develop a market in Japan
We are aiming to develop a market in Japan, but providing maintenance is an issue. Japan requires a license to repair medical equipment.
Is there a company that accepts outsourcing?
We want to provide a uniform level of service throughout Japan
We can provide maintenance in metropolitan areas, but lack resources to cover the entire nation. We are looking for a company with a network of service centers throughout Japan and capable of providing 24/7 support.
We want to outsource everything from accepting failure calls to performing repairs
Is there a company that not only performs on-site repairs, but provides total technical service from send-back repairs to cleaning and inspection?
Our solution
OKI Crosstech provides total support for your medical equipment business
OKI Crosstech is licensed for medical equipment repair and ready to provide your business with uniform level of service throughout Japan.
On behalf of medical equipment manufacturers, we provide total support from accepting failure calls to on-site maintenance, help desk, send-back repair, and equipment monitoring/inspection. Our logistics management is also complete. Let OKI Crosstech take care of all your support needs.
Call Center Agent Service
OKI Crosstech will meet the needs of medical equipment manufacturers who want to expand into Japan from overseas and set up call centers. When a call is received from a medical institution, OKI Crosstech will handle the call according to the flow specified by the customer.
Help Desk Service
OKI Crosstech will provide telephone support to solve problems on behalf of medical equipment manufacturers and system vendors. OKI Crosstech will provide help desk service that reliably follows response protocols and manuals.
Integrated One-Stop Service provided by Yasuda Logistics and OKI Crosstech
Comprehensive One-Stop Medical Equipment Service
Through an alliance with Yasuda Logistics Corporation (hereinafter referred to as Yasuda Logistics), OKI Crosstech provides a one-stop solution that includes pre-shipment inspection, regulatory label attachment, routine inspection / repair, call center operation, remote monitoring, failure prediction maintenance, cleaning/repair/disposal of repossessed defective equipment, and other operations required for medical equipment service.
- *：Loaner Operation
Maintenance, cleaning, return inspection, etc. of medical equipment
Loaner Operation example
- Comprehensive One-Stop Medical Equipment Service
(Link to an external site) *Japanese site
Licensed Medical Equipment Repair Centers
In Japan, depending on the item to be repaired and the method of repair, it is necessary to obtain a license according to category for each business establishment. OKI Crosstech is licensed for medical equipment repairs in all of Japan’s prefectures.
Repair Categories
There are nine repair categories.
| Category | Type | Typical Equipment |
|---|---|---|
| 1 | Diagnostic imaging systems | X-ray equipment, CT, MRI, workstation |
| 2 | Bio-phenomena measuring/monitoring systems | Echo, EKG, EEG, sphygmomanometer, hearing aid, defibrillator |
| 3 | Therapeutic/facility equipment | Sterilizer, respirator, infusion pump, anesthesia machine, incubator |
| 4 | Artificial organs | Pacemaker, dialysis machine, artificial organs |
| 5 | Optical equipment | Ophthalmic equipment, endoscopes, laser equipment |
| 6 | Physical therapy equipment | Rehabilitation equipment, low frequency treatment device, thermotherapy/hydrotherapy devices |
| 7 | Dental equipment | Dental equipment (including X-ray equipment) |
| 8 | Specimen testing equipment | Various analyzers for blood, urine, etc. |
| 9 | Steel products / home medical equipment | Medical knife/scissors/saw, home therapy equipment, massager |
- Inquiry about Medical Equipment Maintenance Support Service
- Inquiry from Web: Inquiry form
