Multi-Vendor Support Service

Service Overview

OKI Crosstech will prepare a service menu that is optimal for your business environment and provide one-stop support for the entire system going beyond the boundaries of other vendors.
3,200 experienced staff at 200 service centers nationwide will provide 24/7 support to ensure safe and secure operation of your system.

Also leave maintenance of your other products to OKI Crosstech

Customer Request

We want to enter the Japanese market

We have our sights on the Japanese market, but providing maintenance is an issue. Is there a company that accepts outsourcing?

We want to provide a uniform level of service throughout Japan

We can provide maintenance in metropolitan areas, but lack resources to cover the entire nation. We are looking for a company with a network of service centers throughout Japan and capable of providing 24/7 support.

We want to outsource everything from accepting failure calls to performing repairs

We are looking for a company that can provide total customer support such as accepting failure calls, on-site repair, help desk, send-back repair, equipment monitoring, and inspection.

Our solution

OKI Crosstech provides total support from accepting failure calls, on-site repair, help desk to send-back repair with just one-stop. Our network of 200 service centers nationwide provides speedy response 24/7. Let OKI Crosstech take care of all your support needs.

Onsite Maintenance Service

From accepting a failure call to recovery management , OKI Crosstech provides 24/7 one-stop servicing of various vendor products.

Monitoring/Operation Agent Service

OKI Crosstech can act as an agent to handle daily operation, diagnose abnormalities and provide remote monitoring of your system and network.
If remote recovery is not possible, a technician from one of OKI Crosstech’s nationwide service centers will be dispatched for prompt recovery.

Call Center Agent Service

Three hundred agents provide 24/7 call center service to end users. OKI Crosstech can meet the needs of customers considering call center outsourcing.

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